THE Ghana Water Limited (GWL) has recovered GH¢2.1 million from customers involved in illegal water connections between August 2024 and December 2025, the Managing Director, Mr Mutawakilu Adam, has disclosed.
He explained that the amount recovered forms part of GH¢8.6 million billed to 239 customers who had illegally connected to the system and consumed water without payment for several years.
Speaking at the inauguration of Revenue Enhancement Teams (RET) nationwide in Accra yesterday, Mr Adam revealed that GH¢3 million of the total surcharge was imposed on just two customers due to the exceptionally high volumes of water illegally consumed.
He said a total of 217 illegal connections had so far been uncovered, adding that the establishment of the RET forms part of broader efforts to strengthen revenue mobilisation, improve operational efficiency and enhance customer service delivery nationwide.
According to him, the revenue enhancement initiative is a strategic, structured and nationwide response aimed at safeguarding the company’s revenue and ensuring long-term sustainability.
Mr Adam further noted that GWL is undertaking digital transformation measures to minimise direct interaction between staff and customers, thereby reducing revenue leakages and improving transparency.
He explained that the teams would carry out targeted inspections, meter audits, data-driven monitoring, regularisation of illegal connections and customer engagement, working closely with the Commercial, Technical and Legal units of the company.
Touching on operational challenges, Mr Adam said climate variability, pollution of water bodies, siltation and rapid urbanisation were exerting immense pressure on water production systems.
He disclosed that national daily water demand currently stands at about 350 million gallons, while existing treatment facilities can produce only 220 million gallons, resulting in a daily deficit of 130 million gallons.
The Managing Director added that a significant portion of the transmission and distribution network is decades old, making pipelines prone to frequent bursts and leakages, particularly during periods of high pressure.
“Every drop of treated water lost through leakage represents wasted chemicals, wasted energy and lost income,” he stressed.
BY BERNARD BENGHAN
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