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Protecting the digital wallet: A national priority

The latest fraud report by the Bank of Ghana (BoG) should give both policymakers and the public cause for serious reflection.

While Ghana’s financial sector continues to expand, particularly through digital payment platforms, the sharp rise in fraud cases signals a troubling downside to this progress. The figures are striking.

Reported fraud cases jumped from 16,733 in 2024 to 24,778 in 2025, representing a 48 per cent increase.

Although the total value at risk rose only marginally from GH¢99 million to GH¢101 million, the deeper concern lies in where these frauds are occurring. Increasingly, they are shifting from traditional banking institutions to the fast-growing digital payments ecosystem.

This development is not entirely unexpected. Ghana’s drive towards a cash-lite economy has significantly improved financial inclusion, bringing millions into the formal system through mobile money and other digital platforms.

However, as access expands, so too does exposure to risk. Fraudsters are clearly evolving just as quickly as the system itself.

Encouragingly, banks appear to be strengthening their internal systems.

 Fraud cases in the banking sector declined by 34 per cent, alongside a reduction in the value at risk.

This suggests improved controls and better risk management.

Specialised Deposit-Taking Institutions (SDIs) also recorded fewer cases, though the sharp rise in the value at risk indicates that vulnerabilities persist.

The greatest concern, however, is the Payment Service Provider (PSP) sector.

Fraud cases surged by more than 50 per cent in a single year, with the value at risk nearly doubling.

Over a four-year period, cases have increased by 98 per cent. This is not merely a by-product of growth; it is a serious structural risk that must be addressed.

Equally troubling is the fact that a significant share of losses is driven by a few large incidents.

Cases involving cash suppression and document manipulation have resulted in disproportionately high losses, often linked to single institutions.

This raises important questions about internal controls, supervision and accountability.

The Ghanaian Times is of the conviction that the response must be swift and coordinated.

The Bank of Ghana must intensify its oversight of digital financial services and ensure that PSPs are held to the same rigorous standards as traditional banks. Innovation must not come at the expense of security.

Financial institutions must also step up investment in fraud detection systems, staff training and customer protection mechanisms.

The digital space demands stronger, more adaptive safeguards.

At the same time, customers have a responsibility to protect themselves.

Users must adopt safer payment habits, safeguard personal information and remain vigilant when conducting transactions online. Convenience should not lead to carelessness.

Trust remains the backbone of any financial system. If confidence in digital platforms is undermined, the gains made in financial inclusion could quickly be reversed.

Ghana stands at a critical point in its digital finance journey. The opportunities are immense, but so are the risks. The rising tide of fraud is a clear warning.

The time to act is now, firmly, collectively and without compromise.

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