The Social Security and National Insurance Trust (SSNIT) will soon launch a Virtual Branch to enable members and employers to access its services 24 hours a day from anywhere.
The initiative, part of the Trust’s ongoing digital transformation, aims to enhance convenience and efficiency by allowing users to transact business remotely without visiting SSNIT offices.
Announcing this in Koforidua yesterday at the launch of the 2025 SSNIT Mobile Service Week, the Director-General of SSNIT, Mr. Kwesi Afreh Biney, said the new platform would “further improve service delivery and accessibility” for contributors and pensioners alike.
Mr. Biney revealed that SSNIT was partnering with GCB Bank, Fidelity Bank, and Ecobank to establish SSNIT Service Desks within their premises while converting existing day offices into fully-fledged agencies.
“These innovations will expand our reach and enhance the customer experience,” he said, urging workers in both the formal and informal sectors to take advantage of SSNIT’s mobile and digital services to secure their future.
He reaffirmed SSNIT’s commitment to improving accessibility and strengthening engagement with contributors and pensioners.
Mr. Biney noted that this year, SSNIT staff had set up service points at 59 locations nationwide, complementing the Trust’s 53 existing branches.
“Instead of travelling long distances to our offices, members can now register, check and update their records, renew pensioner certificates, and merge their Ghana Cards with SSNIT numbers at nearby service points,” he explained.
He disclosed that as of October 2025, SSNIT had paid over GH¢5.19 billion in pensions and related benefits to more than 256,000 retirees nationwide.
Mr. Biney also highlighted SSNIT’s contributions to national development through investments in energy, housing, education, and finance, which have created jobs and boosted economic growth.
As part of the Trust’s 60th anniversary celebrations, he announced the introduction of Social Security Literacy Day, a new initiative designed to educate young people on financial inclusion and retirement planning.
The Koforidua Area Manager of SSNIT, Mr. Alex Appeagyei Wiafe, said the Mobile Service Week was designed to promote convenience, transparency, and customer satisfaction by bringing services directly to the people.
The Eastern Regional Minister, Mrs. Rita Adjei Awatey, commended SSNIT for its innovation and consistency in improving service delivery, describing the initiative as “a reflection of the Trust’s forward-looking spirit and inclusiveness.”
She said the outreach brings transformation and convenience, particularly for workers, traders, and employers in the informal sector, who often face challenges accessing SSNIT offices due to distance or busy schedules.
BY AMA TEKYIWAA AMPADU AGYEMAN, KOFORIDUA
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