MTN Ghana to disconnect unregistered subscribers November 1, 2022

MTN Ghana is urging customers who have not completed their Subscriber Identity Module (SIM) card registration with the Ghana card to do so by 31st October 2022 to avoid their services being disconnected.

It said in line with a directive by the Ministry of Communications and Digitalisation, MTN may be required to disconnect the services of customers who have not completed their registration by capturing their biometrics by 1st November 2022. 

“MTN Ghana is urging its customers to complete their registration by visiting any MTN Agent Point, Service Centre, Connect Store, or download the self-service app from play store and capture their biometrics,” a statement from the MTN Ghana copied to the Ghanaian Times in Accra yesterday, said.

The Chief Sales and Distribution Officer of MTN Ghana, Shaibu Haruna commenting on the issue said, “We still have a significant number of customers who have either not linked their cards or have not completed registration. We are encouraging every customer to use any of our channels, including the self-service app to complete their registration.”

He said customers could check the status of their registration by dialling *400# to confirm if their SIM cards had been linked ahead of the biometric capture. A “B-Cap Yes” response or feedback means a customer is fully registered.

The Ministry of Communications and Digitalisation announced the mandatory registration of all SIM cards in Ghana in October 2021. The exercise is scheduled to end on October 31, 2022.


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