Vodafone introduces shortcode to help customers
Vodafone Ghana has launched a subscription management portal to help its customers easily view and manage their subscriptions to Value-Added Services (VAS).
This latest development is part of Vodafone Ghana’s ongoing efforts to enhance customer experience.
Customers can access this portal by dialling *463# or visiting the Value-Added Service section of the My Vodafone App.
Mr David Umoh, the Consumer Business Unit Director at Vodafone Ghana, speaking on the new service in an interview on the sidelines of the launch in Accra yesterday, said, “We are committed to delivering exceptional solu
tions to our customers, and the introduction of this portal is one of the many ways we are fulfilling that promise”.
“In December 2022, we reviewed subscriptions and acted to reduce customer complaints with regards to content-related credit deductions. We believe the portal will help our customers manage their subscriptions even better,” he said.
With this new shortcode, Vodafone customers can now personalise their favourite value-added services and avoid unwanted credit deductions.
“This service is about transparency, empowerment, and trust. It is important for our customers to remain in charge of what, how and when they spend. This platform empowers them to do that in just a few clicks,” Angela Mensah-Poku, Director for Digital and Commercial Operations, said.
She said, “Besides making it easy to manage VAS subscriptions, the platform will also provide information about Vodafone Ghana’s latest content, services, and promotions. Customers can manage their subscriptions by dialing *463# on their mobile phones and choosing option 1 for subscriptions, option 2 for trending services, or option 3 for general information about value-added services”.
The portal can also be accessed by visiting the Value-Added Services section of the My Vodafone App.
BY TIMES REPORTER
