PUBLIC institutions have been tasked to end bureaucratic delays, poor attitudes and complicated administrative procedures that force citizens to make repeated visits to government offices to access basic services.
“Public institutions must move beyond simply following procedures and begin measuring their performance by how effectively the services they offer improve the lives of citizens,” Chief of Staff, Dr Julius Debrah, stated.
Speaking at a Citizen Experience Workshop organised by the China Europe International Business School (CEIBS) Africa Campus in Accra yesterday, Dr Debrah said such institutions existed to serve the people and must also treat public resources, including government offices, vehicles and other facilities, as assets held in trust for the citizenry.
The workshop, held under the theme, “Citizen Experience: A Reset for Superior Public and Civil Service Delivery,” was aimed at changing how public institutions engage citizens and deliver services.
The workshop brought together public sector leaders, institutional heads, academics and other stakeholders to examine practical ways of improving service delivery.
It was anchored on the message: “We See You, We Hear You, We Serve You.” Read More
BY ENOCH NTIAMOAH SIAW
SKIP THE QUEUE, TAP THE NEWS
Read the Ghanaian Times and The Spectator newspapers from the comfort of your device via TimesNewsPlus.
Follow our WhatsApp Channel now! https://whatsapp.com/channel/0029VbAjG7g3gvWajUAEX12Q
