GWL splits Accra into six regions
Ghana Water Limited (GWL) has split its operations in Greater Accra into six distribution regions in a major restructuring exercise.
This is aimed at bringing the company closer to customers, improving response to water supply challenges and ensuring efficiency.
The restructuring, which took effect on June 1, 2026, divided the former three distribution regions into Tema West, Tema East, Accra West, Accra South, Accra East and Accra North.
The Public Relations Manager for the Accra East Region of GWL, Nana Yaw Barima Barnie, disclosed this in an interview with The Ghanaian Times in Accra yesterday to inform the public on the new arrangement.
He said the move would make the regions more manageable and enable the company to address customer concerns more promptly.
Nana Banie said before the restructuring, GWL had three distribution regions in Greater Accra made up of Tema, Accra East and Accra West alongside the Accra-Tema Metropolitan Area (ATMA) production region.
“Smaller things are better managed than bigger things,” he said, explaining that the new arrangement would bring management closer to customers and help the company better understand and resolve their challenges.
Nana Barnie said the Accra East Region, which previously had 11 districts, had now been reduced to five — Accra East, Accra North, Accra Central, Dome and Kwabenya.
He said despite the restructuring, Accra East remained the largest region in terms of revenue collection and customer base.
On water supply, Nana Barnie said rationing remained necessary in Accra because demand continued to exceed available supply.
He said each community had a rationing schedule, enabling residents to plan and store water ahead of periods of supply interruption.
He explained that supply could also be disrupted by planned maintenance, burst pipelines and equipment repairs.
According to him, rising demand made it difficult to increase supply quickly because new treatment plants required significant investment and considerable time to construct.
Nana Barnie said GWL continued to face challenges with unpaid bills and illegal connections, despite efforts by revenue mobilisation teams to encourage customers to settle their arrears.
He said customers who failed to pay their bills could be disconnected and would have to settle their outstanding balances before reconnection.
He appealed to customers to pay their bills regularly, stressing that GWL relied on internally generated revenue to finance operations, including salaries, chemicals, pipes, fuel and other essential requirements.
Nana Barnie said the company had introduced electronic meter reading and billing systems, with meter readers using mobile devices to record readings and photograph meters as evidence.
He said the system was expected to improve accountability and reduce disputes, while customers now received electronic bills and could use the GWL Customers App and USSD platforms to check bills, view payment history and make payments.
He said new service connection applications had also been moved online, advising applicants to provide accurate GPS information to facilitate the location of their properties.
Nana Barnie urged customers to maintain adequate water storage capacity and pay their bills regularly to support reliable service delivery.
BY NORMAN COOPER
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